Its just getting worse, sadly. So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. USPS is the most trusted delivery service in the USA. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. Go to usps site and fill out the mail fraud form. I can't really remember what specific package I mailed it in. The unofficial eBay subreddit. A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. Our app will file a claim in your stead, saving you time and a potential headache. 26-05-2020 If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. A buyer from Europe orders at item and pays for it. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. You take pics of box, item and serial number? They needed his phone number but I did not have it. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). She may have forgotten she purchased this one as well but from you. Dispute the refund. Am I supposed to follow up with Royal Mail or it is now his responsibility? Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. This time, I accidentally sent an ebay buyer the wrong item. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. Seller deleted listing immediately after purchase? It was already on the way. The most common dispute for a scammer is the "not as described" dispute. When a buyer wants to return an item and be issued a refund, here is what you do first. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. I told them to send it back to me and I'll give them a refund. Answer (1 of 4): Hi. 26-05-2020 Five! Press question mark to learn the rest of the keyboard shortcuts. on Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. I don't know what it actually takes for them to get banned. So unfair. I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. 06:46 AM. Check all items upon receipt. It WAS new in the box. There is one more scam that I have had to deal with. This has happened a couple of times to us over the years, all part of selling on line Im afaid . But at least it was worth somewhat close to what the item I sent them was worth. They receive an eBay order for my product, selling at a discount to undercut me, and receive payment. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. - edited You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. I did became a pain with calling everyday and today calling 5 times. Click on Send. My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. Once they have the code, they disappear and make off with your gift card balance. 05:05 PM. My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. Privacy Policy. Put it in a bag took pics opened case and returned back explained. "That picture shows different items rather than what I sent. I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. 26-05-2020 To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. Everyone is covered except the credit card holder, whoever that is. As you say, I would explain to the buyer that different computers and devices show colours differently. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. A buyer will offer to purchase your item and send a larger payment than required. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips So eBay took the loss when they refunded me. To start, you have to rule out an honest mixup plus give a timid potential scammer an out. Ebay always takes out the fees and send the remaining money to the Bank on file. Well tonight I received the above email. on $15 each. For more information kindly send . In most cases, the refund takes 3 to 5 business days to process. When you issue a refund to the buyer They'll be refunded through their original payment method. I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). Does it look like your packaging, apart from the labels and the stickers? The Fragile stickers could have been added at the GSP. 09-10-2020 We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. but it is really suspect that they created their eBay account the day they ordered my item. Ebay says I have to "take action" by Sept. 11th. Do not do that. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. I didn't mention that after the initial dispute, I received an email within 6 hours basically saying they couldn't prove that any fraud had taken place on they buyers part since they don't handle the items directly. Listen to this weeks podcast to hear sourcing methods from a seller! It was hard for me to believe that since it was a solid stainless steel item with no moving parts. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. What a pain in the ass - of course they probably didnt ban the buyer or anything so theyll just do it again to a seller who isnt as diligent at documenting as you are. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. Got my money back and a promise from eBay to better train their support staff -_-. As seller, here are a few things you can consider before selling to buyer with little or no feedback. All sales are final after the buyer rates the seller or 3 days after delivery. Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. Yes it would add cost. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. 01:24 PM. Cheaper seller scam: Loophole on eBay! If they bring eBay into this, do I stand any chance at all? . The item ordered was a coil of hook & loop tape. The buyer received the wrong item. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. Usually it will say the name on the package signs for it even if the signature is someone else. How do i handle this? I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. I lost my appeal. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. Press J to jump to the feed. This sounds exactly like the issue Im having! Because the seller sent a lighter instead of a $600 Gucci wallet. If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. I never sold a necklace on ebay period, and never saw that one in my life. Im concerned this is a scam. They can claim the item was not received, claim a refund and make off with the expensive item. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. Remember to be persistent when you are in the right and can prove it. Select Order Not as Described. I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. Yet fight is not over, lets see what happens next. So, that explains the different labels and (possibly) the Fragile stickers. Its ok but I like the darker one you had in your listing. BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. They have always just put new shipping labels over the original label on the unopened package. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? This scam is a new twist on the offer of overpayment. The email will state that the payment will be released to you once you have proven that the goods have been sent. But just the thought of it would scare a lot of scammers into stopping this shit. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. I guess it depends on whether the item they are sending back is worth paying the shipping on. I've never owned/sold a necklace like that. In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. You must be new here, in this sub anything and everything is a scam ;). In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. NO Cash Refund for wrong purchased items. The buyer has since responded and accepted that it was delivered somewherebut not to him. Record any serial numbers or unique codes. 2. Once payment is confirmed you ship it promptly. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. But they said flat out "we don't mix up packages" and reiterated. I sold 4 of the same items. Or you can specify that the addressee must sign for the package or letter. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. Parcel comes back, buyer is less than helpful, I refund, get a neg. If the item is sold for more than $750 the item must have signature delivery proof. Its usually not a good idea to trade with accounts that have bad feedback. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. The scammers will also ask for your PayPal email address. Should I contact the postal service? An option to dispute the refund and report the buyer will appear. Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. If the package was mixed up, it would have happened there. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. If not, fuck them and continue onto arbitration per their terms and conditions. 01:30 PM. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. I had to help my mom submit a dispute through eBay, as a buyer. The status says the item was "Delivered to agent," so the item shows as delivered. Is there any point in doing that? Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. If the shipped item was sold for under $750, delivery notification is adequate proof. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. I'll go over how it happened, what I did to fix it, and how you can. If you have been scammed, well show you the steps you can take to report it. 09-10-2020 I have 100% seller feedback. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. I can send to any other email address OK.We'll move all . They help the organizations to focus on the other parcels they have to deliver. Offer to send him a return shipping label. Fabric: Polydex. Report a buyer if you think they have acted illegally or fraudulently here. Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. ive had power sellers defraud me for a 50 cent lowes coupon. eBay somehow refunded the buyer automatically when the return was delivered. what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? As you sent it recorded delivery I am assuming it had some value to it. 4) Request return shipping label credit as buyer made false claim. Somewhat new, never had this happen before. Keep choosing to the end, then scroll down and your contact options will be at the bottom. I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. Remember that if an offer looks too good to be true, it probably is. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! Funny thing he could never tell me what he claims he got or send me pictures. Create an account to follow your favorite communities and start taking part in conversations. I sold 4 of the same items. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. Can Usps Tracking Be WrongPost Office have such a horrible . 10/31/2020 at 3:54 pm #83017 Antique Frog And while I'll be cordial, it doesn't bode well. If they do then you have to either refund or call eBay and try to make your case. Explain it to him like you explained it to us. Here are some of the most common ways eBay sellers are scammed. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. 04:02 PM. How do you prove you sent A? A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. Add any photos you have of the wrong package. Press question mark to learn the rest of the keyboard shortcuts. So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. 26-05-2020 I agree with that. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? 06:44 AM The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. However, for large packages and certain types of express service, UPS is the cheaper . That photo looks like your shipping label stuck on top of another shipping label. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. Powered by Discourse, best viewed with JavaScript enabled. If the package was mixed up by GSP, then they should handle it. It's tough dealing with customer service when they're all Filipinos who don't understand or care. The final resort is to submit a missing mail search. Just thought Id share. The buyer pays quickly, and you send the item without concern. There is no way to dispute a transaction once its finalized in this way. did said person say they woud send you the motorcycle and the title and then you would have to pay? So supervisor said I will close the case in your favor. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. Tune into our last eBay for Business podcast episode of 2022! Am I protected against negative feedback in this scenario? There's no possible way I sent the wrong item so he's trying to scam me. The item could have gotten mixed up during a customs check? I ended up having to give a refund in fear the buyer is going to give me bad feedback. From the "Reason for replacement" drop-down menu, select "wrong item was . In this case, the purchase may be completed without flaw. An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. on When a buyer disputes an item, the review is no longer an option unless they "accept the item". You send the item promptly but days later you find that the check bounces, leaving you with nothing. I talked to manager and simply were told nothing can be done. Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. I sell on Ebay myself. Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. Visit the nearest USPS location and fill out a request form. Buyer pretended the item/ring was not as listed.