Regus does not communicate with customers via telephone. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. Our coworking spaces are designed with collaboration in mind. I still didn't get my retainer back. We ask all our customers to add an automated payment method to their account. It won't go in any direction! BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We use dedicated people and clever technology to safeguard our platform. It is clean and smart and well organised. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. But the Regus does not have flexibilities, nor willing to retain long term tenants. The company left an official comment on this complaint. Available for as little as a day, or as long as you need. Dont lie to customers. Went through the cancellation process but the system wouldnt cancel my membership until the end of November. Regus always emphasized that it keeps its policy. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Jan 01 - Aug 31 Prices are subject to change and will vary depending on the specifically selected products and services. Professional rooms for your next training session, interview, or pitch, wherever you need it. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. Such a transfer may require entry into a new agreement. Absolutely unacceptable behavior. October 19 Start checking the messages customers send you. Not only that, it's hard to get hold of their accounting department. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. According to its policy, the retainer took 30 days to get back to the tenant. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. Location: Singapore The complaint has been investigated and resolved to the customer's satisfaction. Your satisfaction is very important. I would love the opportunity to help further but havent been able to identify your account. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . Please note: Change Management is 1-day training program (Friday). The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. I am so frustrated. Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. They are scammers, and incredibly dishonest. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Change Management Certification Training ( 1- day course ), Fri, March 24, 2023, 9:00 AM 5:00 PM EDT, Fort Myers, FL Regus Bussiness Centre/Hotel Fort Myers, FL 33901 United States. So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. this is absolutely gross and scam. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. You should receive your refund within 30 days after your end date. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This company has the worst customer service I have ever experience in my life. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. There is non existent customer service department. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. I really thought that this company would be a good option for expanding our business. This is a multi-location business. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. We have a team of specialists available 24/7 to help you find the best solution for your business. I would love the opportunity to help further but havent been able to identify your account. Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. same goes with debt collector from malaysia that emailed me abt 3 months ago. It won't go in any direction! I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. BBB reports on known marketplace practices. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Stay away!! We did not put a "2000 dollars bill in front of you". STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Turned up at 450 Bath Road, Heathrow. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Setting up an automated payment is straight forward and can be done through the online portal. Regus helps businesses find and create the right workplace for their people. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. Here is my summary to strive for a refund of the retainer. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Appreciate your immediate reply. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. 2. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. Remember me I cannot stress enough the lack of professionalism and poor service. At the end of your contract, they will automatically renew you without a signature and without consent. Kind regards, Lorraine BruleGlobal Customer Service at Regus. Turned up at 450 Bath Road, Heathrow. That exception is made on the understanding that an additional service retainer is payable. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. All rights reserved. We find it very unfair that for this reason you post a very visible, insulting and untrue review. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. I will be taking legal action if this is not returned within 28 days (31/03/2023). ive been trying to get my money back ever since. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Using our center address on your website is illegitimate without an active agreement between us. A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there. They charge an excessive retainer fee. October 23 You should receive your refund within 30 days after your end date. www.myregus.com) and go to the End Agreement section. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. I would recommend that anyone considering using this company to think again! Hi Mike, Im sorry if you felt the need to escalate this. I was using virtual office space. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. I could talk with Myesha. Receptionist only can communicate by email, even for the most important things for your business. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. I would recommend that anyone considering using this company to think again! I realized that my 'request for a retainer' of my account portal had been disappeared. same goes with debt collector from malaysia that emailed me abt 3 months ago. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. They charge your card for amounts more than stipulated on invoices! But change is necessary and you as a change manager will be expected to lead from the front. Were clear about this from day one. ComplaintsBoard.com is a leading complaint resolution website on the Internet. (Sandra, I used the portal at first, however, your system made an error.) Anyone can write a Trustpilot review. And of course, they just charged me $244 for November. Browse our full range of products and services. Signed up for a membership because I needed a private office for a few days.
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