Provide documentary evidence with your request to support your claim. 2.1 Requirements. The Department of Home Affairs acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. The ticket reseller Viagogo was kicked off Google in July 2019 for all kinds of good reasons. Justice Burley labelled that as "qualitatively a very serious misrepresentation". I would like to get my money back and Viagogo will still have a chance to sell those tickets, as the event is in 8 . When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. 6.6 No Agency. viagogo AG is registered in Switzerland, Company No. The Federal Court ordered an injunction against Viagogo, to reinforce the need for adherence to the ACL. Such notice shall be deemed given one business day after the email is sent. Overview Viagogo has a consumer rating of 1.27 stars from 1,777 reviews indicating that most customers are generally dissatisfied with their purchases. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". Stay away from them!!!! The ACCC published guides for consumers on how to purchase event tickets with confidence at Buying tickets online. After you raised a dispute did paypal stop or refund deduction from card? No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Protect and prevent people from becoming victims of scams by companies or individuals. the application was unnecessary at the time it was made. We recommend lodging a complaint about Viagogo with the commission by using its online complaints form, calling 0800 943 600 or emailing contact@comcom.govt.nz. Why can't I see my order or sale in my account? If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. You pay a visa application charge (VAC), sponsorship/nomination fee or citizenship application fee so we can assess your application. (We were shopping for tickets in section 123. Editor, Marcus Herbert. Viagogo has the right to deny your request for a refund. We take no responsibility for such issues. Facebook page for Australian Department of Home Affairs, LinkedIn page for Australian Department of Home Affairs, Visa Entitlement Verification Online (VEVO), (Subclass 870) Sponsored Parent (Temporary) visa. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. Event dates, times, venues and subject matter, which are listed on the ticket, may change. They can't be trusted. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). momentum in tennis physics. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Examples included a ticket for the Book of Mormon advertised at $135 but which was sold for $177.45 including booking and handling fees, as well as Ashes cricket tickets advertised at $330.15, but sold for $426.81 after fees were added. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. 3. Yet we didn't see any mention on Viagogo that our tickets may be duds, and Viagogo refused to acknowledge to media in the recent Elton John case that the rejected tickets were fake. 2.2 Registration. Tel: 020 31376080 customerserviceuk@viagogo.com You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre. 1. "Todays $7 million penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling," he said in a statement. The Commerce Commission announced in August it's taking the Switzerland-based company to the High Court, seeking declarations it's breached the Fair Trading Act. During this time, the Site will be temporarily unavailable. This is so we can promote the sale of tickets and items that You list for sale. Anti-ticket-touting campaigners the FanFair Alliance . Including any such items constitutes a material breach of these terms and conditions. 6.4 Release. Also, if the name of the band or performers appears in a black box on that same website, followed by the word tickets, do not buy. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. These will not be refunded to you just because your application, nomination or sponsorship was refused or unsuccessful. Since that time, we have overhauled our platform a process that included consultation with consumer protection regulators in a number of countries., We are carefully considering todays decision and for that reason we cannot provide further comment at this time.. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. You will need a username and password to access the Site and use the Services. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. The Court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. Sellers should use our automated online confirmation process. 1.2 Ticketing Exchange. But when we recently shopped for tickets, we found Viagogo is still up to some of its old tricks. 3.3 Laws and Regulations. 7.2 Copyright. South Australia's Consumer . For more information check the Skilling Australians Fund Levy information at Released by: Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. The company has been the target of customer complaints, industry backlash and court action overseas. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. 6.5 Tax Indemnity. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . Your IP: 2.12 Seller Payment. Adelaide woman Samantha Wells paid $388 for two seated tickets to Elton John's concert. But the messaging in small letters at the very top of the screen is easy to miss. Despite a Federal Court ruling against Viagogo in April 2019 for making false or misleading claims and engaging in misleading conduct, Viagogo is clearly still not doing enough to prevent scam artists from using its site to swindle consumers. We don't want anyone to have a nasty surprise, so if you have any questions or concerns about the validity of your tickets or the authorisation of your ticket seller, please contact us on 02 9318 8200 or email customerservice@opera.org.au. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. NSW Fair Trading previously issued a public warning against Viagogo in August 2017. If you complete the form, you must return it to Viagogo within 10 working days to get a refund. We may investigate complaints and violations of our policies. All sales and bids are final. We will not allow You to buy or sell tickets before You have registered with Us. Be the first to hear about special offers. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Mr Sims said many consumers were caught out by the "extraordinarily high" fees. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. the application was made because of a mistake by the applicantand it is withdrawn in writing before a decision is made. The changes included consultation with consumer protection regulators in "a number of countries", a spokesman said. PLEASE REPORT THEM TO PREVENT MORE VICTIM! You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. This could be a tough call for many internet shoppers. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. The ACCC enforces the Australian Consumer Law which applies to tickets as well as other consumer goods and services. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn).. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). 4.2 Stolen Property. Viagogo ranks 177th among Tickets sites. Here are our four CHOICE tips for safe ticket buying. And while the caveat "on our site" has been appended to messages such as "less than 2% of total tickets currently available" and "123 sections have no remaining tickets", the message seems clear: you'd better hurry up and buy the tickets you've selected or you're not going to the event. Provide lots of information and make a claim for a refund. 2.7 Payment Authorization. The Federal Court found in April 2019 that Viagogo had long been making false or misleading representations and engaging in conduct that was likely to mislead the public. Spain, the UK and Australia. If this is also unsuccessful We will not offer a refund. 6.2 Waiver of Consequential Damages; Liability Limit. You can email the site owner to let them know you were blocked. The judge issued an injunction which prevents the company from continuing the offending conduct and ordered Viagogo to take part in a compliance program. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. When We receive an offer by bank transfer, We will check to see if the bank account is valid. Last year, a Federal Court judge found the Swiss-based company had breached Australian Consumer Law and made false or misleading representations. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law, Ms Petinos said. Why is the price printed on the ticket different to what I paid? Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo. There are an increasing number of unauthorised ticket resellers operating online. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. If you buy through Viagogo your ticket could be fake and you could be getting ripped off. Checked for accuracy by our qualified fact-checkers and verifiers. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Just another site viagogo refund australia. To request a refund: From the actions menu, select the 'Request Refund' option. The ACCC took action against Viagogo in August 2017, and in April 2019 the court found Viagogo had misled consumers. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. "Viagogo argued that I couldn't get my money from the sale until after the event, and only if the new purchaser was able to enter successfully, even though I was not the original purchaser of the tickets and had never had them in my possession," Glenn told us.
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